Built like a receptionist, not a chatbot
Most tools hand you a flow builder and call it AI. The difference shows up the moment a customer phrases something the way people actually phrase things.
Same question. Two very different outcomes.
A chatbot only works while customers stay inside the flow you built. The moment someone phrases things like a person, the difference is obvious.
- No menus, no dead ends. It answers the actual question.
- It asks the useful follow-up. And closes the booking in the same thread.
- It escalates instead of bluffing. Anything sensitive reaches a person.
Typical chatbot
Saluto
Where a chatbot stops and Saluto keeps going
Five points where the gap is obvious in day-to-day use.
Five reasons businesses keep it running
The things that matter once the novelty wears off and it's just part of how you operate.
Questions we get asked
Still unsure about something? Ask us directly — we'll answer honestly, even if the answer is "not yet".
Talk to our teamA chatbot follows a flow you build. Saluto interprets what the customer actually means, holds a multi-turn conversation, checks your real calendar, and decides when a human should take over. If someone asks something unexpected, a chatbot shows a menu — Saluto answers, or admits it doesn't know and escalates.
WhatsApp (via the official Business API), Instagram DMs, Facebook Messenger, and a chat widget for your website. All four feed one inbox, so a customer who starts on Instagram and follows up on WhatsApp is still one conversation.
Yes — it reads live availability before offering times, so it never double-books, and it writes confirmed appointments straight back with reminders. You keep using the calendar you already have.
It hands off rather than guessing. You define the escalation rules — complaints, refunds, VIP customers, anything above a certain value — and those always reach a person, with the full transcript attached so nothing gets repeated.
It detects the language of the incoming message and replies in it, mid-conversation if the customer switches. There's no setting for your team to manage.
Most businesses are live within a few days. Our team does the work — connecting channels, wiring the calendar, and training Saluto on your services, hours and tone. You review the replies before it goes live.
Conversations are encrypted in transit and at rest, access is restricted to the people you authorise, and nothing is sold or shared with third parties. We're happy to walk your team through the specifics on a call.
That's the part we spend the most time on. Saluto is trained on your services, policies and tone of voice, and you approve how it sounds before a single customer sees it.
No. Saluto sits on top of the channels and calendar you already use. Your team keeps working the way it works — it just stops being the first responder to every message.
Judge it on your own messages
The fastest way to know if it's different is to watch it answer something real. Bring a few and we'll show you.