Where Saluto is today, and where it's going
We publish this so you can tell the difference between what ships now and what we're still building. Dates move; the order rarely does.
Live now
Available today
- AI receptionist across WhatsApp, Instagram, Messenger and website chat
- One shared inbox with a single thread per customer
- Appointment booking against your live calendar
- Lead qualification, scoring and routing
- Human handoff with the full transcript attached
- Automatic language detection and reply
- 24/7 coverage, including nights and holidays
In progress
Building now
- WhatsApp Business number for direct customer contact
- Richer customer profiles across repeat conversations
- Deeper calendar rules — deposits, staff skills, multi-location
- Broader escalation controls per team and per channel
Planned
Next up
- Reporting on volume, response time and outcomes
- Order and payment follow-ups inside the conversation
- More integrations with the tools you already run
- Self-serve tone and policy editing for your team
Exploring
Under consideration
- Voice calls answered by the same receptionist
- Proactive follow-ups for quiet or abandoned conversations
- Additional channels beyond the current four
Something you need that isn't here? Tell us — customer requests are the main reason items move up this list. Get in touch.
