Everything your front desk does — running every hour of the week
Saluto isn't a widget you bolt on and forget. It knows your products and services, checks what's actually available, speaks your customer's language, and hands over cleanly when a person is needed. Here's each part, and what it looks like in use.
AI Receptionist
The part that does the talking. It reads intent from plain language rather than matching keywords, so customers can write the way they actually write.
- Understands intent, not keywords. Typos, slang and half-sentences are handled without falling back to a menu.
- Remembers the whole thread. A question asked six messages ago still shapes the answer.
- Sounds like your business. Trained on your services, hours and tone — you approve it before launch.
- Knows when to stop. Confident on the routine, cautious on the rest.
Four channels, one conversation
A customer who starts on Instagram and follows up on WhatsApp is still one person with one history — not two tickets in two apps.
- WhatsApp. Official Business API with a verified sender, so you're not in spam.
- Instagram. DMs, story replies and comment follow-ups.
- Messenger. Facebook page conversations, same voice and rules.
- Website chat. A branded widget installed with one snippet.
Appointment Booking
Saluto reads live availability before it offers a time, so it never double-books and never sends anyone to a link that turns out to be full.
- Live two-way calendar sync. Slots offered in chat are slots that exist.
- Confirmations and reminders. Sent in the same thread. Fewer no-shows.
- Reschedules and cancellations. Handled in conversation, written straight back.
- Your rules respected. Buffers, durations, staff assignment and blackout dates.
Lead Qualification
Saluto asks the two or three questions that actually determine fit, scores the answer, and puts the best enquiry at the top of the list.
- Questions that fit your business. Budget, timeline, team size, service needed.
- Scored and tagged automatically. High intent surfaces immediately.
- Browsers still get a good answer. Without consuming anyone's time.
- No lead sits unread. Every enquiry is acknowledged within seconds.
Human Handoff
You decide what must always reach a person. When it triggers, the conversation moves with everything already attached.
- You set the escalation rules. Complaints, refunds, VIPs, value thresholds.
- Full transcript travels with it. The customer never explains themselves twice.
- Routed to the right person. By team, skill or availability.
- It never bluffs. If it doesn't know, it says so and escalates.
Billing question · charged twice in February · customer since 2023 · full transcript attached. Nadia picks up without asking anything again.
Multi-language
Saluto detects the language of the incoming message and answers in it — mid-thread if the customer switches. There's no setting for your team to manage.
- Detected per message. Not set per account or per channel.
- Switches mid-conversation. Follows the customer, not a config.
- Your tone carries across. The voice stays yours in every language.
- Right-to-left supported. Arabic and Hebrew render properly.
Everything else that comes with it
24/7 availability
Nights, weekends, public holidays and staff sick days. There's no rota to cover and no queue building overnight.
Unified inbox
One thread per customer regardless of channel, with the history your team needs already in front of them.
Privacy controls
Encrypted in transit and at rest, access restricted to people you authorise, nothing sold or shared with third parties.
FAQ automation
Hours, location, parking, pricing and policies resolved instantly instead of queueing behind a person.
Customer profiles
Past conversations and bookings on hand, so a returning customer is greeted as one rather than as a stranger.
Escalation rules
You decide what always reaches a human — complaints, VIPs, large orders — and it is never overridden.
Want to see it on your own messages?
Send us a handful of real enquiries your business gets. We'll show you exactly how Saluto answers them.